About Flip
Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.
After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.
At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.
What you'll do:
- Monitoring real-time performance metrics for the Operations team
- Ensuring the operations run well and effectively acting upon the shortage (making adjustments to staffing levels as needed)
- Alerting the outsource team timely regarding any intermittent or incident happening in the Flip’s business operations
- Set disturbance alerts and push notifications in the system for relevant impacted customers or business clients based on SLA
- Communicating announcements for business users under given circumstances based on SLA
- Consistently sending regular reports to all relevant stakeholders on time
- Conducting analysis and providing recommendations for process improvement and optimization, if necessary
What you'll need:
- A Bachelor’s degree from any major.
- Fresh graduate or Min. 6 months or 1-year experience in the customer service industry
- Excellent written, listening, and verbal communication skills.
- Being flexible and adaptable
- Computer literate
- Ability to multi-task, prioritize, and manage time effectively
- Demonstrate teamwork all the time
- Punctual, dependable with a strong work ethic, and a fast learner.
- Self-motivated, self-disciplined, and self-starter.
- Able to work offline (WFO) and willing to work with shifts.
- Domicile in Jogjakarta Area.